In keeping with being a custodian of valuable private and sensitive information, and being a premier credit bureau, High Mark has adopted four Operating Principles.
Reciprocity: High Mark will follow the "Principle of Reciprocity˜ in its dealings with members. This implies that, Institutions can access credit information supplied by High Mark, subject to their Membership and Sharing of data with High Mark. However, Specified Users (as per CICRA) will be exempt from this requirement.
Neutrality: High Mark is a neutral service provider. It will treat all members and borrowers with honesty, transparency and without any bias.
Efficient Consumer Dispute Handling: High Mark will attempt to efficiently and promptly resolve requests / complaints from consumers.
Security Standards: Inviolable security is core to High Mark's business and operations. High Mark follows the highest standards of security, at all levels, functions and in all areas of its organization. Further, High Mark will also work with its members to help achieve iron-clad security.
Compliance & Information Security
High Mark is now the only bureau in India to be certified as being compliant to ISO27001:2005, Information Security, as applicable under Credit Information Companies (Regulation) Act (India, 2005) and Data Protection Act (UK, 1998)