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HAVE A COMPLAINT WITH YOUR HIGH MARK CREDIT INFORMATION REPORT (CIR)
1. Refer the High Mark Reference Number in your CIR.
(This is the number present in your HIgh Mark CIR after the label HM Ref #: in the TOP RIGHT corner of your HIgh Mark CIR)
2. Send an email to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
with
- High Mark Reference Number in the SUBJECT LINE
- Details about your complaint in the mail such as
(Serial number of Account in the CIR, account information being complained etc)
- Your contact number & name
3. High Mark will send you a Ticket number that you can refer in further discussions with High Mark.
4. High Mark shall within 30 DAYS of receipt of your complaint, based on the results of the investigation into your reported complaint,
- EITHER fursnish a corrected CIR to the credit institution which made the originial inquiry with High Mark, in case the reported inaccuracy is due to High Mark process
- OR seek corrected credit information, in case the reported inaccuracy is due to data contributed by the credit institution
5. Once the above process is completed, High Mark will close the Ticket number corresponding to your complaint.
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